Medicare Unit of PR Healthcare Consultancy is providing online consultations with Medicare Unit of PR Healthcare Consultancy using video conference/voice calling/offline consulting (E-MAIL)
(“Tele-Consultation”) through its website/call centre. The following terms and conditions govern all the transactions with respect to tele-consultations including appointment booking and refund and all other transactions through the website or through its authorized third party websites.

The Ask Medicare Unit of PR Healthcare Consultancy services available on the Website do not in any way constitute an invitation or recommendation to avail the tele-consultation Services. The services provided through the Website are not intended in any ways to be a substitute for face to face consultation with a staff Ask Medicare Unit of PR Healthcare Consultancy advices the users to make independent assessment in respect of its accuracy or usefulness and suitability prior to making any decision in reliance hereof. Terms 'you' and 'your' hereafter refers to the user both registered and unregistered who is using/browsing through the Ask Medicare Unit of PR Healthcare Consultancy website (www.medicrechandpatti.com).

Information and Documents required :

• You are solely responsible for the medical, health and personal information you provide in Medicare Unit of PR Healthcare Consultancy. The advice of the doctor will depend upon the information you provide in Medicare Unit of PR Healthcare Consultancy
• User discretion is advised while submitting/uploading your required personal and clinical information on the specified place and selecting the Doctor for seeking appropriate advice related to condition of the patient. This information shall include patient’s details including contact details, medical history, testing/investigations results/reports, prescriptions, card holder name and other relevant details
• Medicare Unit of PR Healthcare Consultancy services are available for use for children, but the Registered Member for all patients under the age of 18 must be the patient’s parent or legal guardian. If you register as the parent or legal guardian on behalf of a minor, you will be fully responsible for complying with these Terms of Use
• If the information provided by you is false/deceptive/inaccurate or misleading, Medicare Unit of PR Healthcare Consultancy reserves the right to cancel your appointment without assuming any liability whatsoever. Hence, it’s advised to submit/upload all relevant and accurate information on the portal
• The information provided by you may be used by for the purpose of services including analysis, research, training and disclosure (where required) to its affiliates, agents and government authorities
• The information provided by you can be kept with Medicare Unit of PR Healthcare Consultancy indefinitely and can be used without revealing your identity
• EP Study and Radio Frequency Ablation of Various Tachyarrhythmia’s
• Temporary and Permanent Pacemaker Implantation (ICD, Bi-Ventricular Pacing)
• IVC Filter Implantation for VTE.

Equipment and connectivity requirement :

• The services available on the website shall be provided to you via audio/video consultation, or as an offline review through e-mail. Please ensure that you are equipped with proper video conference equipment and internet connectivity as mentioned or is relevant for the service you want to avail. In case of inadequate video conference equipment, technical error or defective internet connectivity Medicare Unit of PR Healthcare Consultancy reserves the right to reschedule or cancel your appointment without any notice
• You understand and acknowledge that there will not be any physical examination involved and the consultation services shall be provided remotely. The opinion delivered by the doctor / physician shall solely be based on the verbal communication between the concerned doctor or the physician and the patient and the test reports and other information provided/uploaded by you on the website
• Medicare Unit of PR Healthcare Consultancy or the consulting Doctor/Medical Practitioner shall not be liable for misdiagnosis / faulty judgment / interpretation error / perception error/Adverse events/ inefficacy of prescribed treatment or advice/validity of the advice or prescription provided by the consulting Doctor in your country of residence/ unavailability of the recommended or prescribed treatment or medication under any condition or circumstances. Users are advised to use their discretion for following the advice obtained post consultation from Medicare Unit of PR Healthcare Consultancy
• Medicare Unit of PR Healthcare Consultancy Services are not meant in any way for emergency and life-threatening conditions. It is advised to take the patient to the nearest hospital in such cases

Electronic Payments/ Refunds :

• Medicare Unit of PR Healthcare Consultancy offer’s online mode of payment. You may use internet banking or debit/credit card for making payment for consultation charges. You shall be directed to our trusted payment gateway partners once you proceed to make payment of Service Fees
• Medicare Unit of PR Healthcare Consultancy shall not be liable in any manner whatsoever, if incorrect or inaccurate credit / debit card details are provided by you for making the payment of consultation Fees or you use a credit/ debit card which is not lawfully owned by you or if you permit a third party to use your password or other means to access your account
• Medicare Unit of PR Healthcare Consultancy shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third party website and / or required by law regulation or court order
• Refunds may be made in case a request is raised by the user by clicking the cancel button in the user dashboard in Medicare Unit of PR Healthcare Consultancy website within the stipulated deadline mentioned in the refund & cancellation table above
• Refunds will only be made against genuine and trackable cancellation requests generated by you by clicking on the cancellation button provided in the Medicare Unit of PR Healthcare Consultancy user dashboard in your Medicare Unit of PR Healthcare Consultancy account. Refund request against delays, nature of advice obtained, efficacy of treatment, health outcomes of consultation will not be entertained
• Refunds may be processed within 15 working days from the receipt of a request from you. All communications with regards to refund should be sent to pro@medicarechandpatti.com
• You have the option to reschedule or cancel a booked Specialist or Family physician appointment, strictly within the stipulated deadlines as mentioned in the refunds and cancellations table above
• Medicare Unit of PR Healthcare Consultancy reserves the right to modify / implement a new pricing structure at any time prior to billing you for your initial payment or for future payments

Privacy and Security :

• Medicare Unit of PR Healthcare Consultancy uses secure encryption technology to keep your information safe and secured at all time. Medicare Unit of PR Healthcare Consultancy is committed towards maintaining the privacy of the information uploaded by you on the website and complies with the industry standard security safeguards for the purpose of securing the website and the information provided/uploaded by you
• Medicare Unit of PR Healthcare Consultancy uses all reasonable endeavors to ensure the integrity of the online payment facility’s security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security

Indemnity :

You agree and undertake to indemnify and keep indemnified Medicare Unit of PR Healthcare Consultancy, the concerned doctor/physician and Apollo Hospitals for any losses, costs, charges and expenses including reasonable attorney fees that the concerned doctor/physician and Apollo may suffer on account of (a)misdiagnosis / faulty judgment /interpretation errors / perception error arising from (i)your failure to provide correct and / or complete clinical information / history about the patient in timely and clinically appropriate manner; or (ii)suppression of material facts; or your failure to provide relevant clinical information about the patient; or (iv) misinterpretation of the advice / prescription / diagnosis by you; or (v) failure to follow doctor’s advice / prescription by you; or (b) incorrect or inaccurate credit / debit card details provided by you; or (c) using a credit / debit card which is not lawfully owned by you; or (d) if you permit a third party to use your password or other means to access your account

Disclaimer :

• Medicare Unit of PR Healthcare Consultancy provides the services on “as is” basis and expressly disclaims all representations, warranties or conditions of any kind, either expressed or implied, as to the operations of the website, the information, content, service provided through or in connection with the website
• In no event shall Medicare Unit of PR Healthcare Consultancy be responsible for any third party misuse for the data and for any acts, deeds and circumstances beyond the control of the management of Medicare Unit of PR Healthcare Consultancy You agree and acknowledge that you are solely responsible for your conduct

Limitations of liability :

a. In no event shall Medicare Unit of PR Healthcare Consultancy be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever including without limitations, damages for loss of use, data or profits, arising out of or in any way connected with the use of Medicare Unit of PR Healthcare Consultancy services

Termination :

• This arrangement may be terminated by either party at any time, with or without cause
• Medicare Unit of PR Healthcare Consultancy reserves the right to refuse the use of services immediately in case your conduct is deemed by Medicare Unit of PR Healthcare Consultancy to be in contravention of applicable acts, laws, rules and regulations or considered to be unethical / immoral

Modification of Terms and conditions of service :

• Medicare Unit of PR Healthcare Consultancy may at any time, without any prior notification to you, modify these terms of conditions
• Please review the latest version of the terms and conditions before proceeding to avail the service
• If you continue to use the service, it shall be deemed that you agree and abide by the modified terms and conditions

General Terms and Conditions :

• Medicare Unit of PR Healthcare Consultancy makes no representation that the services are appropriate for patients in any other location except India as Medicare Unit of PR Healthcare Consultancy operates and controls this websites from India
• If any part of the agreement is determined to be invalid or unenforceable pursuant to applicable law then the said provision will be superseded by a valid, enforceable provision and the remainder of the agreement shall continue in effect
• You acknowledge that the relationship created through your use of this website shall be of principal to principal. You shall not represent yourself as a representative agent or employee of Medicare Unit of PR Healthcare Consultancy
• You represent and warrant that you’re not a minor (i.e., you are above 18 years of age) and that you are competent and eligible to enter into legally binding agreement

The terms and condition herein form an agreement. Please read this agreement carefully and if you are not agreeable to any terms and condition please do not proceed further. By clicking on “I Agree” and proceeding further you signify that you read through, understood and accepted aforementioned terms and conditions of use of service. You must agree to the above terms and conditions in order to avail the services through the website. If you have any queries or need any clarification or assistance please contact us at pro@medicarechandpatti.com